Privacy Policy

Effective Date: October 2025

 

1. Our Commitment to Privacy
At Cent Australia, we understand that trust is fundamental to successful logistics partnerships. This Privacy Policy explains how we collect, use, protect, and share information when you use our services or visit getcent.com.au. We are committed to protecting your privacy in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

 

2. Information We Collect
2.1 Business Information
When you engage our services, we collect:

Company details (ABN, business name, trading names)
Contact information (names, email addresses, phone numbers)
Billing and shipping addresses
Financial information for payment processing
Product information and inventory details

2.2 Operational Data
Through our automated systems and service delivery, we collect:

Order and shipment data
Inventory levels and movements
Performance metrics and service analytics
Communication records and support tickets

2.3 Website Information
When you visit our website, we automatically collect:

IP addresses and browser information
Pages visited and interaction data
Cookies and similar tracking technologies (with your consent)

 

3. How We Use Your Information
We use collected information to:

Provide Services: Process orders, manage inventory, coordinate shipments, and deliver comprehensive 3PL solutions
Improve Operations: Enhance our automated systems, optimize warehouse efficiency, and develop better service offerings
Communications: Send service updates, respond to inquiries, and provide customer support
Compliance: Meet legal obligations, maintain records, and ensure regulatory compliance
Business Development: Analyze service performance and identify opportunities to better serve your needs

 

4. Information Sharing and Disclosure
4.1 Service Partners
We share necessary information with:

Shipping carriers and freight partners to facilitate deliveries
Technology partners for system integrations
Professional service providers (legal, accounting, insurance)

4.2 Legal Requirements
We may disclose information when required by law, court order, or to protect our rights and safety.
4.3 Business Transfers
In the event of merger, acquisition, or sale of assets, information may be transferred to the successor entity.

4.4 No Sale of Information
We never sell your personal or business information to third parties for marketing purposes.

 

5. Data Security
We implement comprehensive security measures including:

Encrypted data transmission and storage
Secure facility access controls
Regular security audits and assessments
Staff training on data protection
Incident response procedures

While we maintain robust security practices, no system is completely impenetrable. We continuously work to protect your information against unauthorized access.

 

6. Your Rights and Choices
You have the right to:

Access information we hold about you
Request corrections to inaccurate data
Opt-out of marketing communications
Request deletion of information (subject to legal retention requirements)
Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

 

7. Data Retention
We retain information for as long as necessary to provide services, comply with legal obligations, and resolve disputes. Typically, this includes:

Active client data: Duration of service agreement plus seven years
Financial records: Seven years as required by law
Operational data: As specified in your Service Agreement

 

8. Updates to This Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of material changes via email or website notice.

 

9. Contact Us
For privacy-related questions or to exercise your rights, please contact:
Privacy Officer
Cent Australia
Email: info@getcent.com.au
Website: getcent.com.au
We aim to respond to all privacy inquiries within 30 days.